Shipping Policy

At Pelican Sport Store, we’re committed to getting your water sports equipment to you quickly and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Shipping Destinations

We ship worldwide, with the exception of some Asian countries and remote locations. If you’re unsure whether we ship to your area, please contact us at [email protected] before placing your order.

Returns & Exchanges

We want you to love your water adventure gear! If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

• Item must be unused and in the same condition as received
• Original packaging with all tags must be included
• Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Mesh and Bungee Cords (cut to custom lengths)
• Replacement Parts (unless defective)
• Any items showing signs of use or installation

How to Return an Item

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order with:

• Your order number
• The item(s) you wish to return
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

We’ll respond within 1-2 business days with:

• Return authorization number
• Return shipping instructions
• Special instructions for your specific items

Step 3: Package and Ship Your Return

Please repackage the item securely in its original packaging with all accessories. Ship your return to:

Pelican Sport Store Returns
4727 Lowndes Hill Park Road
Los Angeles, US 90014

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you about the status of your refund or exchange.

Refund Information

• Refunds are issued to the original payment method within 5-10 business days after we receive and approve your return
• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility unless the return is due to our error
• For exchanges, we’ll ship the new item once the return is received

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the United States:

• You are responsible for any customs fees, taxes, or duties associated with the return
• Return shipping must include tracking and insurance
• Refunds will be issued in USD and may be subject to currency conversion rates

Questions?

Our adventure experts are here to help! Contact us at [email protected] with any questions about shipping or returns.