At Pelican Sport Store, we want you to be completely satisfied with your water sports equipment. If you’re not happy with your purchase of kayaks, paddle boards, fishing gear, or any other adventure equipment, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in the same condition as when you received it
  • Item must be in the original packaging with all tags attached
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Mesh and Bungee Cords (cut to custom lengths)
  • Replacement Parts (unless defective)
  • Any items that show signs of use or have been installed

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Hello Pelican Sport Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Model if applicable]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

We will respond within 1-2 business days with:

  • Return authorization number
  • Return shipping instructions
  • Any special instructions for your specific items

Step 3: Package and Ship Your Return

Please repackage the item securely in its original packaging and include all accessories. Ship your return to:

Pelican Sport Store Returns
4727 Lowndes Hill Park Road
Los Angeles, US 90014

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we will notify you about the status of your refund or exchange.

Refund Information

Refunds will be issued to the original payment method within 5-10 business days after we receive and approve your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • For exchanges, we will ship the new item once the return is received

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For customers outside the United States:

  • You are responsible for any customs fees, taxes, or duties associated with the return
  • Return shipping must be sent with tracking and insurance
  • Refunds will be issued in USD and may be subject to currency conversion rates

Water Adventure Tip

Before returning your kayak or paddle board, please ensure all accessories (paddles, fins, etc.) are included. Missing parts may delay your refund processing.

Questions?

Our adventure experts are here to help! Contact us at [email protected] with any questions about our returns process.