Welcome to Pelican Sport Store’s FAQ section! We’re here to help answer your questions about our premium water sports equipment and adventure gear. Below you’ll find information about our products, shipping, returns, and more.
About Our Products
What types of water sports equipment do you offer?
We specialize in premium adventure gear including:
- Kayaks (including our AdvancedFrame™ series)
- Paddle Boards (SUPs, including Flow Paddle Boards)
- Fishing Gear
- Kayak accessories (Seats, Backrests, Replacement Parts)
- Mesh and Bungee Cords
- Sleds for winter adventures
How do I choose the right kayak or paddle board for my needs?
Our products are designed for various adventure levels, from weekend enthusiasts to serious water sports lovers. Consider:
- Your experience level
- Type of water you’ll be using it in (lake, river, ocean)
- Storage and transportation needs
- Weight capacity requirements
Pro Tip: Order replacement parts, bungee cords, or accessories well before your trip to account for shipping times.
Shipping & Delivery
Where do you ship to?
We ship worldwide from our Los Angeles headquarters! However, we currently cannot ship to some remote areas and parts of Asia. If you’re unsure about your location, please contact us before ordering.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 days after dispatch. Perfect for urgent adventures!
- Free Economy Shipping: Via EMS for orders over $50, delivered in 15-25 days after dispatch. Great for budget-conscious adventurers.
How can I track my order?
We provide detailed tracking information from the moment your order leaves our warehouse. You’ll receive tracking updates via email so you can plan your adventures accordingly. If you have any questions about your shipment, don’t hesitate to contact us.
Returns & Exchanges
What is your return policy?
We stand behind every product with our 100% satisfaction guarantee. If any item doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Please contact us at [email protected] to start the return process.
Are there any items that can’t be returned?
For safety and hygiene reasons, we cannot accept returns on:
- Used personal flotation devices
- Opened packages of small accessories
- Custom or special order items
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.
Customer Support
How can I contact customer service?
Our adventure experts are always happy to help! You can reach us at:
- Email: [email protected]
- Mail: 4727 Lowndes Hill Park Road, Los Angeles, US 90014
Remember: The water is calling—let us help you answer with gear that arrives ready for adventure!
Didn’t find the answer you were looking for? Don’t hesitate to contact our team—we’re here to help you gear up for your next great adventure!